Terms & Conditions

1. This agreement

These terms are between you (and, where you use the service for an organisation, that organisation) and the provider of Amaya. By creating an account or using the service you accept them. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it.

Our Privacy Policy forms part of this agreement.

2. Accounts and workspaces

• You must provide accurate details and keep your credentials secure.
• You are responsible for activity under your account.
• Signing up creates a workspace for you. An administrator may invite you into their organisation, and accepting that invitation moves your account — and the access rights that come with it — into that organisation.
• Content created inside a workspace belongs to that workspace. If your account moves to another organisation, recordings you made previously remain with the workspace they were made in.
• Administrators can see and manage content within the scope of their role. Nobody can access another organisation's data.

3. Subscriptions and payment

• Plans are per organisation and are described inside the product under Plans & Usage.
• Subscriptions are purchased through our website. The mobile applications do not sell subscriptions; they reflect the entitlement your organisation already holds.
• Prices are in Indian Rupees and exclude GST unless stated otherwise.
• Fees are payable in advance for the billing period you choose. Unless required by law, fees already paid are not refundable for a period that has begun.
• We may change prices. Existing subscriptions keep their price until the end of the current period, and we will give notice before a change applies to a renewal.
• Plan limits — users and recordings — are stated on each plan. If you exceed them we will contact you about moving to a plan that fits.

4. Free trial

Trials are provided as-is, for evaluation, without any commitment on either side. We may change or end a trial at any time. When a trial ends, your content is not deleted; you choose a plan to continue using the service.

5. Your content

You retain all rights in the recordings, transcripts, documents and other material you put into Amaya. We claim no ownership of it.

You grant us a limited licence to host, process and transmit your content solely to provide the service to you — including sending masked transcript text to the AI providers listed in our Privacy Policy. That licence exists only to run the service and ends when you delete the content or close your account.

We do not use your content to train any model, ours or a third party's.

6. Recording and consent

7. Acceptable use

You must not use Amaya to:

• Record anyone without the consent the law requires
• Break any law, or infringe anyone's rights
• Upload malware, or attempt to breach, probe or disrupt the service
• Circumvent access controls, plan limits, or another organisation's boundary
• Resell or white-label the service without our written agreement
• Reverse engineer the service except where that right cannot lawfully be excluded
• Use the service to build a competing product

8. AI output

Transcripts, summaries, action items, speaker labels and answers are produced by automated systems. They can be wrong: a word may be misheard, a speaker misattributed, a nuance lost.

Output is a working draft, not a verbatim record and not professional advice. You must review it before relying on it, quoting it, filing it, or acting on it — particularly where the conversation has legal, medical, financial or contractual consequences. We are not liable for decisions taken on unverified output.

9. Availability and support

We aim to keep the service available and to fix problems promptly, but we do not promise uninterrupted operation. Maintenance, provider outages and events beyond our control can interrupt it. Support channels and response expectations depend on your plan.

10. Our intellectual property

The service, its software, design and branding remain ours. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more.

11. Confidentiality

We treat your content as confidential and access it only where necessary to operate the service, to investigate a security incident, or where you ask us to for support. Our staff do not browse customer recordings.

12. Suspension and termination

• You may stop using the service and close your account at any time.
• We may suspend or terminate access if you materially breach these terms, if fees go unpaid, or if continued use poses a security or legal risk. Where practical we will give notice and a chance to fix the problem first.
• On termination you may export your content for a reasonable period. After that we delete it. Sections 5, 10, 13, 14, 15 and 17 survive.

13. Warranties

The service is provided "as is" and "as available". To the extent permitted by law we exclude all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that output will be accurate or complete.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or data.

Our total aggregate liability arising out of or relating to this agreement is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

15. Indemnity

You will indemnify us against claims arising from your content, from your use of the service in breach of these terms, or from a failure to obtain the consent required to record a conversation.

16. Changes to these terms

We may update these terms. For material changes we will notify organisation administrators by email and update the date above before the change takes effect. Continuing to use the service after that means you accept the updated terms.

17. Governing law

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.

18. Contact

Questions about these terms: legal@amaya.ai. Billing: sales@amaya.ai. Security: security@amaya.ai.